Accessibility Statement

This website is designed to adhere to the latest accessibility standards, making sure it is as accessible as possible whilst maintaining a high level of usability.

If you find a part of this website doesn’t meet the standards you’d expect, or if you can’t access content please email in the first instance. When doing so please include the web address of the page or document.

If you are not happy with our response, you can submit a complaint here.


Calling us

If you are deaf or hard of hearing you can call us using the Text Relay service. To do this call 18002 0161 778 7000. If there is a specific number you wish to call add the prefix of 18002 to enable Text Relay.

For more information on how this works, Ofcom’s guide on Text Relay can be found here

You can also use an app to use this service and this can be downloaded from


Website Accessibility

Most browsers have built-in accessibility features, from the ability to change colours, contrast, and text size to using screen readers and skip controls.

Changing text size

Below there are specific instructions on how to do this depending on the browser you use. There is also a guide by the BBC on how to do this here: My Web, my way

  • To zoom in or out on a web page:
  • Windows OS: To zoom in, press CTRL + PLUS SIGN (+). To zoom out, press CTRL + MINUS SIGN (–).
  • Mac OS: To zoom in, press COMMAND + PLUS SIGN (+). To zoom out, press COMMAND + MINUS SIGN (–).
  • To change foreground and background colors:
  • Internet Explorer: Select Tools > Internet Options > General dialog page, and the Colors button. Check the dialog boxes to set individual preferences.
  • Firefox: Select Tools > Options. In the dialog box, select General > Fonts & Colors.
  • Opera: Select Tools > Preferences. In the dialog box, select Fonts and Page Style.
  • Safari does not currently have options to change text and background colors.


Colour scheme

You can set your Web browser to ignore the colours that we have used on this Web site.

You can also ask your browser to use your own preferred colour scheme when viewing this site.

Please click on the link below to view the instructions from the BBC describing how you can do this:     


Screen reader applications

We recommend several screen reader applications for customers with vision disabilities: JAWS, VoiceOver and NVDA. On mobile devices, we recommend TalkBack for Android devices and VoiceOver for the iPhone and iPad.

If you use Internet Explorer, use JAWS as your screen reader; if you use Firefox, then use NVDA as your screen reader.

We update our recommendations when new versions of major software and browser are released. We can’t guarantee the best user experience if you decide to use software and browser versions that we don’t specifically recommend.

You can improve your online experience by exploring these features and settings available in various assistive technology applications:

Special characters–If it’s required by your screen reading application, enable settings to automatically read any of these special characters: @, #, $, &, ', ", /, |, _, { }, [ ] and words with tilde or grave accented characters.

Symbols–If it’s required by your screen reading application, enable settings to automatically read these symbols: +, -, =, *, , %, ^, ( ), < and >. Browsers

We recommend using the most current version (or the version released just prior to) of Internet Explorer, Safari, Firefox or Chrome.

Use the browser controls to adjust the size and colours of content on a web page. We’ve designed our website content to work with these controls.

If you use a screen reader

Not everyone navigates websites in the same way, so we’ve designed our sites to work with screen readers. We use text (in ALT tags) to describe images. We use descriptive links so you know where the link takes you, and we don’t use frames which are difficult for screen readers and special browsers to interpret.

Website accessibility

We’re always working to enhance our site and increase accessibility and usability for all of our customers. The accessibility of this site is based on the World Wide Web Consortium (W3C).