Citizens Advice Greater Manchester has announced that a new Out Of Hours Helpline, funded by a £100,000 grant from the Greater Manchester Combined Authority, went live on Sunday 19 April.

The Helpline will be available for all Greater Manchester residents to call Monday to Sunday from 7pm to 10pm on 0161 850 5053. Calls will be charged at local rates.

Callers can get advice on a variety of issues including debt, benefits, housing and employment as well as referrals through to local offices, if further advice is needed, and access to a wide range of Greater Manchester specialist support services.

The Helpline will also use some exciting digital access points to ensure support is available 24/7. People can chat online to an advisor by visiting the Citizens Advice website (opens new page).

Andy Burnham, Mayor of Greater Manchester, said: “The restrictions we’re facing as a result of Covid-19 has meant changing the way we work and that’s no different to our voluntary, charity and social enterprise sector whose services are needed now more than ever. Our £100,000 funding award to Greater Manchester Citizens Advice for their new telephone helpline service will assist those seeking advice on benefits, debt as well as evictions and I urge people to get in touch with them if they need help.”

Rachel Howley, Chief Officer of Citizens Advice Greater Manchester, said: “Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these extremely difficult times. We are delighted to be working together with the Combined Authority to ensure that as many people as possible can access advice and support when they need it most.”


Article Published: 12/06/2020 14:33 PM