Complaints
Greater Manchester Combined Authority – Complaints Procedure
The Greater Manchester Combined Authority (‘GMCA’) aims to provide the best possible service to the people and organisations across Greater Manchester. We are committed to providing high quality services to all our customers, but there may be times when things go wrong, and you are left unhappy or dissatisfied. This policy describes our procedure for handling complaints. We will treat your complaint seriously and deal with your complaint positively. We see any complaint as an opportunity to improve the way we do things.
Our aims
We are committed to putting you first and providing quality customer service. This includes dealing with any complaint you may have as follows -
- We will deal with your complaint quickly and fairly.
- We will tell you what is happening with your complaint, and we will do everything we can to help you.
- We will treat the information you give us in confidence and will not share it with other organisations without your permission unless the law says we must (such as to prevent and detect fraud).
- We will explain our decision.
- We will use complaints to review and improve the way we provide services.
- If you make a complaint, it will not affect your rights to receive or use a GMCA service.
How do I make a complaint?
Before submitting a complaint to the Greater Manchester Combined Authority (GMCA) you should ensure that you have raised the complaint with the correct organisation. The Greater Manchester Combined Authority has not replaced existing local authorities, individual councils of Greater Manchester’s ten districts deliver the vast majority of services for your community. Also, the GMCA has not replaced companies and organisations providing and managing public transport in Greater Manchester.
If you make a complaint to us that does not directly relate to an activity carried out by the Greater Manchester Combined Authority we will advise which organisation you should make your complaint to. If you have emailed or written to us we will pass your complaint onto the right organisation and let you know we have done this.
