Complaints

We aim to provide high-quality services for all members of the public. We accept that things can sometimes go wrong and we need to know when you are not happy with our service.

When you tell us what you are not happy with, we can try to put things right. In future, we can try to get it right first time. We will treat your complaint seriously and deal with your complaint positively. We see any complaints as an opportunity to improve the way we do things.

Our aims

We are committed to putting you first and providing quality customer service. This includes dealing with any complaint you may have.

We will:

• deal with your complaint quickly and fairly.
• tell you what is happening with your complaint and we will do everything we can to help you.
• do our best to treat the information you give us in confidence.
• explain our decision.
• use complaints to review and improve the way we provide services.

If you make a complaint, it will not affect your rights to receive or use GMCA services.

How do I make a complaint?

Before submitting a complaint to the Greater Manchester Combined Authority (GMCA) you should ensure that you have raised the complaint with the correct organisation. The Greater Manchester Combined Authority has not replaced existing local authorities, individual councils of Greater Manchester’s ten districts deliver the vast majority of services for your community. Also, the GMCA has not replaced companies and organisations providing and managing public transport in Greater Manchester.

If you make a complaint to us that does not directly relate to an activity carried out by the Greater Manchester Combined Authority we will advise which organisation you should make your complaint to. If you have emailed or written to us we will pass your complaint onto the right organisation and let you know we have done this.