A Bed Every Night - case management system digitisation

Vulnerable individuals across Greater Manchester who are experiencing, or are at risk of, rough sleeping are now benefitting through the digitisation of an existing case management system used by the region’s A Bed Every Night (ABEN) scheme. Launched in summer 2021, the system will streamline data used by professionals working across the ABEN service, providing timely information to enable targeted support to individuals. The digitisation will enhance the current user experience, by providing a common service that is intuitive and easy to use.

The digitisation of case management system used by the ABEN service will create a consistent online platform for the inputting, recording and sharing, and offer coordinated support for vulnerable individuals across Greater Manchester who are experiencing, or at risk of, rough sleeping. The new digitised system will allow the secure storage of data and provide an appropriate level of data at a local and regional level. The digitisation will:

• Offer an effective tool to person-centred support
• Enhance user experience and reduce admin time
• Improve data quality
• Allow system users to develop personalised reports and dashboards

We want to ensure that everyone in Greater Manchester, whatever their age, location or situation, can benefit from the opportunities digital brings and this project is one way we are working towards that.

The project has been funded by Greater Manchester Combined Authority, with support from the Department of Levelling Up, Housing and Communities.

A Bed Every Night delivery partners are required to complete mandatory training via a free e-learning package. Helpdesk support will be provided by Real Systems, an award-winning social enterprise.

If you are already using the system and would like to know more about the support available, please email RealSystems.Info@MUNGOS.ORG

If you are interested in finding out more about this initiative, please contact PublicServiceReform@greatermanchester-ca.gov.uk