Accessibility Information - iCasework

Some forms use the external iCasework system, including the form on the Enquiries and Contact pages. The forms on the Enquiries and Contact pages contain multiple accessibility issues, including:

  • Lack of table headings on personal details and form submitted screen, failing WCAG 2.1 success criterion 1.3.1 Info and relationships
  • No autocomplete attributes on form fields, failing WCAG 2.1 success criterion 1.3.5 Identify input purpose.
  • Not possible to increase the line height, letter spacing, word spacing and paragraph spacing, failing WCAG 2.1 success criterion 1.4.12 Text Spacing
  • Form timing out without warning, failing WCAG 2.1 success criterion 2.2.1 Timing adjustable
  • Keyboard focus is taken to the ‘Your query’ text box, skipping content above the text box, failing WCAG 2.1 success criterion 2.4.3 Focus order
  • The 'Upload file' link does not provide feedback for a screen reader user as to whether the content is expanded or collapsed, failing WCAG 2.1 success criterion 4.1.2 Name, role, value.
  • The ‘Upload file’ and ‘Find’ buttons are not labelled as buttons, failing WCAG 2.1 success criterion 4.1.2 Name, role, value
  • The ‘Form sent’ message is not announced by screen readers, failing WCAG 2.1 success criterion 4.1.3 Status messages

If you are unable to contact us using the online forms, please contact us using an alternative method.

The team responsible for adding these forms to the website have been notified of these accessibility issues and are in discussions with the third-party supplier, iCasework/Civica, about fixing these. By January 2023, the team aim to have an agreed approach for the fixes.