Police and Crime Complaints

Requesting a Review of your Police Complaint

If you are not satisfied with how your complaint was handled by Greater Manchester Police, then you may be able to request an independent review.

Complaints about the Chief Constable

The Mayor and Deputy Mayor of Greater Manchester have powers to conduct investigations into complaints about Greater Manchester Police’s Chief Constable. If you have a complaint about the Chief Constable of Greater Manchester Police then please email police.enquiries@greatermanchester-ca.gov.uk.

Complaints about the conduct of GMP officers or staff

If you have a complaint about a police officer, member of police staff, police community support officer or special constable of Greater Manchester Police, please visit the Greater Manchester Police website for more information: https://www.gmp.police.uk/complaints

Complaints about the Mayor of Greater Manchester or Deputy Mayor for Policing and Crime in relation to police and crime issues

If you have a complaint about the Mayor of Greater Manchester or the Deputy Mayor for Policing and Crime in relation to police and crime issues, please read the following policy document and complete the complaints form contained within it:

Between the 1st of April 2018 and the 31st of March 2019 a total of 4 complaints were received addressed to the Greater Manchester Police and Crime Panel.  2 of these complaints concerned the Greater Manchester Deputy Mayor, 1 of the complaints concerned the Greater Manchester Mayor and 1 of the complaints concerned the former Police and Crime Commissioner.

If you have a complaint about a member of staff at Greater Manchester Combined Authority in relation to police and crime issues, please email us: police.enquiries@greatermanchester-ca.gov.uk

Greater Manchester Victims' Services

As a victim of crime, you must be treated with respect by police and they should listen to and do their best to respond to any questions or concerns you have. If you don’t think you have received the service you should have from the police, you can make a complaint to Greater Manchester Police.

To learn more about what should happen when you report crime - and the support services available to victims - visit the Greater Manchester Victims' Services website.

Appealing a decision to take a case to court

If your case does not go to court and you are unhappy with the decision made by the police and the Crown Prosecution Service (CPS), you have a right to seek a review of the decision. This is called the 'Right to Review' scheme. You can find out more information on the scheme using the links below:

More information about complaints

The Independent Office for Police Conduct (IOPC) has information on its website about the police complaints system.

You can also email the IOPC on enquiries@policeconduct.gov.uk, or call them on 0300 020 0096 (press 1 at prompt).