‘Automated decision making’ is where decisions are made about you by a computer, without any human involvement. If any of our services carry out any automated decision making using your personal information, this will be explained in the service specific privacy notice.
‘Risk profiling’ is where decisions are made about you based on certain things in your personal information, e.g., your health conditions.
If we use your personal information to profile you to deliver the most appropriate service, we will tell you.
If you are worried about us using automated decision making or profiling, you can get help from the Data Protection Officer (DPO) who will be able to explain to you how we are using your information. The DPO’s contact details can be found in the section called ‘What are my rights of access to my information?' (internal webpage)